FAQ

We are open from Mondays to Saturdays, from 10am to 7pm. We are closed on Sundays and public holidays.

We have moved out of 239 & 259 Lavender Street. 

Please visit us at our new experience store at 30 Tai Seng Street, BreadTalk IHQ #02-14 S(534013) for all bike repairs.

You can message us on our social media platforms, Email us: hello@mightyvelo.com or head down to our new Experience Store at 30 Tai Seng Street, BreadTalk IHQ #02-14 S(534013).

Our new Experience Store is located at 30 Tai Seng Street, BreadTalk IHQ #02-14 S(534013). The nearest MRT is Tai Seng MRT (CC11).

Do check out our social media platforms such as Instagram, Facebook or YouTube for directions to our experience store!

We are a Singapore based store. All item purchased from our store is charged in the Singapore currency.

A wait list is for customers who have expressed interest in bikes that we have no confirmation on the stocks.

A pre-order list is for customers who have made full payment and we have confirmed their bike pre-order.

Yes, we offer a variety of accessories such as Brooks saddles, Bike 31 phone mounts, Crank Brother pedals, Ortlieb carrier bags, Ergon handle grip, Imperium Cycle & U-design front/rear suspensions, Easy Wheels, etc. You can purchase them through our online store or get it directly at our Experience Store. We provide free installation for accessories that are bought from us.

We offer free installation services to our customers who have purchased bike accessories from our Experience Store. 

However, we are unable to do upgrades for example upgrading from a Birdy City to a Birdy GT. 

For other tyres upgrade (18’ tyres to 18’ tyres) , we can upgrade it to other models based on availability. (We cannot upgrade to tyres bigger than your original tyre size.)

- Birdy Classic, Birdy City, Birdy TouringPLUS, Birdy Rohloff, Birdy GT tyres are 18’ tyres

- Birdy R20 is 20’ tyres

Yes, we will teach you how to fold and unfold your bike when you collect your bike.

Alternatively, you can check out the step-by-step guide for each foldable bike model on Mighty Velo’s Youtube Channel.

The Covid-19 pandemic has led to a surge in demand for bicycles worldwide. While we are still trying to cope with the overwhelming demand, do note that we also build our bikes from scratch. Each bicycle takes around 4-5 hours. The bikes are not ready made and are all hand made by our mechanics.

For Birdy Bikes, the recommended height of the cyclist is between 145cm to 185cm and the maximum weight of the cyclist is 110kg.

Our bike prices have always been below the prices of our overseas counterparts and cheaper than Taiwan. Hence, our manufacturers requested that we increase our prices to match the overall market prices

We do not provide the option to purchase individual Birdy bike components for example, the derailleur and wheelset.  However, we do sell bicycle accessories for Birdy (Grip, Saddle, Bags). They are available both online at shop.mightyvelo.com and at our Experience Store located at 30 Tai Seng Street, BreadTalk IHQ #02-14 S(534013).

Yes. We sell CST inner tyre tubes at S$20/piece. For installation, it will be an additional $10/piece. 

For replacement of inner tyre tubes, you can bring your bike down to our experience store at 30 Tai Seng Street, BreadTalk IHQ #02-14 S(534013).

U-Design Suspension Sets come as a set and only the stiffness of its rear suspension can be adjusted. 

Imperium Cycle Suspension Blocks come individually and only the stiffness of its front suspension block can be adjusted.

We do sell Pacific Cycles’ Bicycles Luggage Case at S$550.

No, we only sell the frame colours that are customized for us by Pacific Cycle Bicycles'.

No, bike frame colours are subjected to stock availability. Do PM us on Facebook or email us at hello@mightyvelo.com to check the colour frame availability of your preferred colour.

We provide free paint touch-ups for all of our bikes that are still under our warranty. However, if you have done touch-ups on your own (eg. spray painting), the warranty will be voided.

No appointment is required.

Our test ride slots are from Mondays to Saturdays, 10am to 6pm. 

Each test ride will be 30 minutes long. You can test ride up to two bike models of your preferred choice. Each test ride slot will be limited to three pax

Test ride will be halted if it rain or if the ground is wet.

For test rides, they will be cancelled if there is wet weather or when the route is wet. This is due to safety concerns as the route will be slippery.

No appointment is required to visit our Experience Store. You can head down anytime from Mondays to Saturdays, 10am - 7pm. We are closed on Sundays and public holidays. However, you cannot book a test ride on the day itself.

We accept credit/debit card, cash, PayNow via our Corporate UEN.

Yes, we do. We offer 6 or 12 months instalment plan for OCBC and DBS credit card.

No, only Atome installment plan services are available at our online store for bikes that are in stocks. We do not accept monthly payments from other installment service providers.

You can visit our online shop here.

No, we do not accept any deposits. If you wish to secure your order with us, full payment is needed. Currently, we only accept payment through PayNow via our Corporate UEN, bank transfer and cash at our store.

Standard S$35 local delivery fee applies for all bikes. 

For bike accessories that cost S$180 and below, there will be a S$15 local delivery fee. 

For bike accessories orders above S$180, there will be no local delivery fee.

You are strongly encouraged to collect your bike from our Experience Store. We will inform you when your bike is ready for collection. You can come down anytime between 10am to 6pm. We will be showing you how to fold and unfold your bike.

Due to a huge spike in demand, we do not ship bikes that are out of stock to overseas at the moment. We only ship bikes that are in stock like CarryMe, IFMove and Reach GT.

Overseas bike orders take around 3 to 4 weeks to build and 4 to 7 working days to ship. 

The shipping costs vary by the destination of the country.

No. All import duties, taxes and charges at the destination country are not included in the item price or shipping cost. These charges are borne by our customers.

Orders that have failed to deliver will be returned to us. You can choose to visit our Experience Store to pick-up your parcel. 

You can also opt for another delivery with a fee of S$7 for small items and S$20 for bulkier items.

We deliver to all addresses in Singapore except Sentosa, Jurong Island and Tuas. Click here for more information.

You can head down to our Experience Store at 30 Tai Seng Street, BreadTalk IHQ #02-14 S(534013) for bike servicing and repairs.

We provide check and tuning services for Birdy Bikes.

If you are the first-hand owner of our bikes, we provide one year free checks, brake calibration, and tuning services. 

For bikes that are not under our records, you will be charged a S$30 fee for each check and tuning, excluding any change of parts.

All of our bikes include a warranty. We offer 2-years warranty on frame and 1-year warranty on the parts and components, under normal usage. 

However, wear and tear parts such as tyres, tube, rim, rim tape, spoke, chain, brake pad, lubrication, coating, etc are excluded from the warranty terms and conditions.

If you modify your bicycle components with external sources, the warranty will be voided.

No, the warranty period cannot be extended. 

Bike warranty is strictly non-transferable.

Yes, we do offer bike trade-in. You can email us for more information.

No, unless customers have received incorrect or damaged goods, goods sold by us are non returnable, refundable, or exchangeable. 

If you have received any incorrect or damaged item, you may contact us to return the item for a full refund within:

- 7 days of receipt for our local customers; or

- 14 days of receipt for our international customers. 

For returns/exchanges of incorrect items: The item must be brand new, unused and accompanied by the original packaging and receipt. 

This policy is only applicable to the bike accessories sold by Mighty Velo Pte Ltd. 

Due to the high incidence of fraud, we regret to inform you that we are unable to offer any refund without a valid receipt or invoice. 

You have to bring along your valid receipt to our Experience Store at 30 Tai Seng Street, BreadTalk IHQ #02-14 S(534013).

All refund requests will be subjected on a case-by-case approval basis. We reserve our rights to reject any refund claims requested. 

Please email us at hello@mightyvelo.com to enquire on our refund & exchange policy on our refund & exchange policy on incorrect items.